Mediclinic Emergency Centres offer safe, quality care 24/7

Posted on 17 Mar 2021

Mediclinic Emergency Centres have adapted their processes and protocols to manage all emergency cases while treating each patient with the high standards of safety and clinical care they deserve.

 Our Emergency Services have been redesigned to manage patients presenting with COVID-19 and other medical emergencies, safely and efficiently. The result: we are prepared and ready to help with any health emergency.

“Emergency Centres are highly specialised areas,” explains Dr Melanie Stander, Emergency Medicine Manager: Mediclinic Southern Africa. “We must manage complex and undifferentiated cases and traumatised patients , our staff must remain calm and clinical, and we must ensure patients are treated safely and efficiently, at all hours, even in the midst of a pandemic.”

Mediclinic hospitals are home to some of the best Emergency Centres in the country. Mediclinic Vergelegen and Mediclinic Midstream, for example, are two of the best-equipped stroke treatment centres in South Africa, as they are able to provide on-site thrombectomy surgery to remove a blood clot from inside an artery  – immediately removing the cause of an ischaemic stroke.

The Emergency Centres at Mediclinic Milnerton, Mediclinic Kloof and Mediclinic Pietermaritzburg are also run by emergency medicine specialists, while Mediclinic Pietermaritzburg has been accredited as a Level 2 Trauma Centre by the Trauma Society of South Africa.

Now, these and other Mediclinic Emergency Centres have taken their level of emergency care to the next level by adapting to the reality of managing the effects of a global pandemic.

“Our Emergency Centres have adjusted our patient flow process to ensure it remains patient-centric while also serving to minimise the risk for our patients,” says Dr Stander. “Patients are screened at the entrance of the EC and directed towards the appropriate section for treatment, while staff members are provided with the appropriate personal protective equipment according to the risk and level of care being delivered in each of these treatment areas.”

When entering the Emergency Centre at your nearest Mediclinic hospital, you can expect a quick screening at the door, where your temperature and details will be taken. While our Emergency Centres are managing access to ensure we reduce the risk, we are currently permitting all patients to be accompanied by one person as a support, subject to screening protocols at the entrance. However, during periods where risk is increased, such as a surge of positive COVID-19 patients, these rules may be altered for your protection, in order to limit the risk of infection.

You will then be directed to the appropriate treatment area, where a nursing staff member will perform triage to assess your condition.

“Triage is a clinically proven, evidence-based method of categorising emergency cases by how serious their condition is,” explains Dr Stander. Red patients will be immediately prioritised for care, alongside orange patients, who may have serious symptoms and require treatment within minutes of arrival. Yellow patients are those suffering from physical injury or are clearly unwell but may be able to wait a short period before receiving treatment, whereas green status indicates that the patient has no serious condition that is life threatening and can be assisted when staff have taken care of patients who have been assessed as a priority for care.

Mediclinic Emergency Centres regularly receive patients with trauma, potential heart attacks or strokes, patients with chronic conditions who may have deteriorated as well as those who may be experiencing serious COVID-19 infections.

“This means the expected time to receive care may depend on the patient’s condition as well as the number of patients seeking out care at that particular time,” says Dr Stander. “We understand that admission to an Emergency Centre may be an unexpected and emotional experience, and we are here to assist you, safely and with all the necessary precautions in place.”



Published in Innovation